Contact Us
Got a question? We have the answer.
Company Website: http://www.ScratchofSweden.com
U.S. Division of Sales, Marketing and Distribution
Telephone: (650) 265-1193
Swedish Website:
Scratch Stockholm (Headquarters)
Bjurholmsplan 25
116 63 STOCKHOLM
Telephone: +46 (0) 8 694 70 45
FAQ
We get a lot of questions from a lot of beauty enthusiasts that our About Us page doesn't answer and we thought we'd list them here to make it easier for you. Scroll down.
01
How Do I Place An Order?

You have 2 options, if you live in the United States or Canada you may place an order through this website. If you live in European countries you may place an order directly on Scratch-shop.se. Orders placed in the United States will NOT include a shipping cost, If shipping to Canada the shipping rate goes from $16 to $28 depending on the weight.
02
Payment and Shipping

All payments are due at the time of order. Once payment has been approved, you will receive an email confirmation. Once your items are packaged and ready for shipping we will email you informing you of your estimated shipping date. A final email with the confirmation number for the shipping of your package will be sent.
03
Secure Ordering & Payment Options

All orders and payments are secure. No payment information will be shared with a 2nd or 3rd party. You will have an option of paying via Credit Card, Debit Card and PayPal. All major credit cards are accepted excluding American Express and Discover.
04
Returns & Refunds

Returns & Exchanges
Our refund policy is All Sales Final. Unfortunately we can’t offer you a refund however an exchange will be offered before 15 days from the original date of purchase. To be eligible for a exchange return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your exchange return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Once your item has been received and inspected, we will send you an email to notify you that we have received your product for exchange item. We will also notify you of the approval or rejection of your exchange. Please note that all sales are final and there are no refunds.
If you are approved, then your exchange will be processed, and a credit will automatically be applied to your Scratch account so it may be used for purchase for another product equivalent in value.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ScratchofSweden.com and we will give you the direct address to send your items.
Shipping
Our products are shipped within 4-7 Days using USPS as our primary carrier. To return an exchange a product, you must email info@ScratchofSweden.com Attn: SL Thomas / Scratch of Sweden Nail Care USA explaining why.
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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
05
Privacy Policy

COLLECTION OF PERSONAL INFORMATION
When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.
By giving us such information, you will need to consent by using it in the manner described in this policy.
You may withdraw your consent at any time by emailing us at Sharonda@ScratchofSweden.se. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.
COOKIES
Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.
SECURITY
All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
If you have any further concerns about security, please email our Customer Service team at info@ScratchofSweden.com